Refund policy

DXPRESS Returns & Refunds

Every DXPRESS piece is crafted exclusively for you upon order. This made-to-order process allows us to deliver elevated, limited-run designs while minimizing waste.

As a result, we do not offer returns or exchanges for:

Incorrect size selection
Change of mind
Incorrect shipping details provided at checkout

We encourage you to review sizing and order details carefully before purchasing.

Quality Guarantee

We stand behind the quality of every DXPRESS product.

If your order arrives:

Damaged
Defective
Misprinted
Or not as ordered

We will make it right.

To resolve an issue:

Please contact us within 30 days of delivery with:

Your order number
Clear photos of the issue

Once reviewed, we will:

Arrange a replacement, or
Issue a full refund

Delivery Issues

If your order shows as delivered but cannot be located:

Please check with your local carrier and neighbors first
If still unresolved, contact us within 7 days

We will assist in resolving the issue and determine the appropriate next step.

Shipping Address Accuracy

DXPRESS cannot be responsible for orders shipped to incorrectly provided addresses.

If an item is returned due to an address error:

We can arrange reshipment
Additional shipping costs will apply

Order Changes

Orders move into production quickly.

If you need to modify or cancel your order, please contact us immediately.
While we will do our best to accommodate, changes cannot be guaranteed once production has begun.

Refund Timing

Approved refunds are issued to the original payment method.
Please allow 5–10 business days for processing, depending on your financial institution.