Shipping policy
DXPRESS Shipping Policy
Every DXPRESS piece is created specifically for you once your order is placed.
This allows us to maintain a curated, limited-production approach while ensuring each item meets our quality standards.
Production Time
- 2–5 business days
- Orders are processed Monday–Friday
During peak periods, production may take slightly longer.
Shipping Timeframes
Once your order has been produced, it will be shipped promptly.
Estimated Delivery:
- United States: 3–7 business days
- International: 7–15 business days
Delivery times may vary depending on location, carrier, and customs processing.
Shipping Costs
Shipping rates are calculated at checkout based on:
- Destination
- Order size
- Carrier rates
Any applicable taxes, duties, or customs fees for international orders are the responsibility of the customer.
Order Tracking
Once your order ships, you will receive a tracking number via email.
Please allow up to 24–48 hours for tracking updates to appear.
Split Shipments
As part of our fulfillment process, items in the same order may ship separately to ensure the fastest possible delivery.
You will receive tracking details for each shipment.
Delays & Carrier Issues
While we work with reliable shipping partners, delays may occasionally occur due to:
- Carrier disruptions
- Weather conditions
- High-volume periods
DXPRESS is not responsible for delays once the package is in transit, but we will always assist in resolving issues where possible.
Incorrect Address
Please ensure your shipping information is accurate at checkout.
DXPRESS is not responsible for orders shipped to incorrectly provided addresses.
If an order is returned due to an address error:
- We can arrange reshipment
- Additional shipping fees will apply
Lost or Stolen Packages
If your tracking shows delivered but you cannot locate your package:
- Check with neighbors or your local carrier first
- Contact us within 7 days
We will review the situation and assist where possible.
Contact
For any shipping-related questions, please contact:
support@dxpress.co
Closing
DXPRESS is committed to delivering your order with care and precision. From production to delivery, every step is designed to meet the standard of the brand.